Returns & Exchanges
Minus 1 return and exchange policy gives you an option to return or exchange item within 7 days of purchase. Exchanges are free of cost, but for returns, Rs. 150 will be deducted from your refund / wallet credit as courier charges.
Please write to us at firstname.lastname@example.org or Whatsapp us at+91 9023471639to initiate a return / exchange request. Our customer service team will get in touch with you to resolve your problems. In case of returns, please ensure product is unused, unwashed and returned in the original packaging. Kindly note 150/- rs reverse pick-up charges will be deducted from your refund if you choose to return the order.
Please write to us at email@example.com or Whatsapp us on +91 9023471639. Our customer service team will create a free exchange order for you and get the correct size delivered to you as soon as possible!
Once the reverse pickup of your return is done and we receive the order back to our warehouse, it will undergo a quality check. This process takes about 7-10 days in total from your home to our check. After the successful quality check we will initiate a refund/waller credit based on your payment method and it will take 7-10 working days post initiation of refund for you to receive the amount back to the original mode of payment.
When we receive an exchange request from your side our customer service agent will call you for confirmation of the same. After the original item is picked up by our courier partners, we will place a fresh order for you and you shall receive the same within 4-7 days of order placement
In case of you received damage product, please write to us at firstname.lastname@example.org or WhatsApp on +91 9023471639 with photos of the damage. We will get our QC team to evaluate the damage and place an order for a fresh piece to be delivered to you within 3-5 business days.
If the item you returned is used or not in original condition or not with the original packaging, we may deny your refund request . If return request is declined,the user shall not be eligible for refund and we will ship your original unit back to you. You can write us at email@example.com or WhatsApp on +91 9023471639
We make three attempts to pick up the item,if the item is not picked up in the third attempt,pick up request will be marked as failed.You can initiate a new return request.You can write us at firstname.lastname@example.org or WhatsApp on +91 9023471639 for the same.
Order & Shipping
Shipping is completely free for every minus1lifestyle customer across India
The order will be delivered within 3-5 working days to all metros and tier 1 cities. Some pin codes might take a few more days.In case of any query write us at email@example.com or WhatsApp on +91 9023471639.
We will send you an order confirmation email on your registered mail ID. You can also login to your Minus One account and check your order status from my orders section.
To check the status of your order through following steps:-
1. Log in to www.minus1lifestyle.com with your registered mail ID
2. Click on "Track My Order" from "My Account" section and enter your order ID.
3.The page will get redirected to the order tracking page of our warehouse and shipping partner Quickshift.in, which will indicate the exact current status of your order. In case of any query write us to firstname.lastname@example.org or WhatsApp on +91 9023471639.
Once order is packed, it cannot be cancelled. Typically, we pack orders within 3-4 hours of receiving it. Hence, orders cannot be cancelled after 4 hours of placing the order.
No.Unfortunately we are unable to modify the products (size/fit/color) once an order is placed. However, after receiving the order, we are willing to provide you a free exchange in case you are still unhappy.
No. Once order is placed, no changes can be made to the address.
Our orders are packed and processed by our warehousing partner, Quickshift.in, and delivered to you by reputed courier companies like Delhivery, Xpressbees etc.
No, at this point we only deliver products within India.
We make it very easy for you - just ask yourself one question: what label size do you usually order from most major brands? Whatever it is, GO MINUS ONE and order 1 size lower. For example, if you regularly order 34, order our size 33. We ensure that the pant adjusts to fit you, and you don't have to adjust to the pants instead.
For more details, please refer to the choosing your Minus One page here: [INSERT SIZE & FIT GUIDE PAGE HERE]
We make it very easy for you - just ask yourself one question: what label size do you usually order from most major brands? Whatever it is, GO MINUS ONE and order 1 size lower. For example, if you regularly order 34, order our size 33. We ensure that the pant adjusts to fit you, and you don't have to adjust to the pants instead. For more details, please refer to the choosing your Minus One page here: Size Guide
Since we use lycra in our fabrics, it is expected that the pants will shrink up to 2-3% after a few washes. However, with our technology and superior quality cotton, we ensure this shrinkage is minimal and you will barely feel the difference. Go ahead and buy the Daylong Chino without fear of shrinkage.
We use pure cotton fabrics, with special lycra added so you get the most comfortable stretch and your pants fit you at all times. Furthermore, all our products are proudly Made In India in one facility from start to finish, choosing the finest Indian Cotton and converting it to the most comfortable, 360 degree stretch trousers.
The elasticed waistband has been tested against heat, washing and severe cold, and has stood the test of time in our Research center. Go ahead and fear not - we use only the highest quality elastic and accessories that we can find, and ensure your experience of using Minus 1 is not affected at all.
We are integrated with Razorpay, and offer the following payment methods:
1. Credit Card
2. Debit Card
3.Cash On Delivery
In case you have received a message of payment failure, please place your order again. Once reordered, you can also write to us at email@example.com or WhatsApp us on +91 9023471639.We will check our logs and revert back to you. In case we receive your payment twice, we will refund you the required amount.
Kindly share your order details and screenshot of payment deduction on firstname.lastname@example.org. We will check our records and provide you the order confirmation within 24 hours.
If your payment method has been debited multiple times at the payment gateway(s) while making a single purchase, write us to at email@example.com along with the screenshots of the transaction details, and we will resolve it within 3-5 working days.