Returns & Exchanges

What is Return and Exchange policy ?

Minus One return and exchange policy gives you an option to return or exchange item within 7 days of purchase. Exchange for the products are free, we would require you to click and share an image while you pack again for return to ensure safety.

How do I place an exchange/return request ?

Please write to us at care@minus1lifestyle.com or WhatsApp us at+91 9023471639to initiate a return / exchange request. Our customer service team will get in touch with you to resolve your problems. In case of returns, please ensure product is unused, unwashed and returned in the original packaging.

What shoud I do if I need a size correction ?

Please write to us at care@minus1lifestyle.com or WhatsApp us on +91 9023471639. Our customer service team will create a free exchange order for you and get the correct size delivered to you as soon as possible!

How long would it take me to receive the refund of return product ?

Once the reverse pickup of your return is done and we receive the order back to our warehouse, it will undergo a quality check. This process takes about 7-10 days in total from your home to our check. After the successful quality check we will initiate a refund/waller credit based on your payment method and it will take 7-10 working days post initiation of refund for you to receive the amount back to the original mode of payment.

When will I receive the exchange item ?

When we receive an exchange request from your side our customer service agent will call you for confirmation of the same. After the original item is picked up by our courier partners, we will place a fresh order for you and you shall receive the same within 4-7 days of order placement

What should I do when receive a damage product ?

In case of you received damage product, please write to us at care@minus1lifestyle.com or WhatsApp on +91 9023471639 with photos of the damage. We will get our QC team to evaluate the damage and place an order for a fresh piece to be delivered to you within 3-5 business days.

Why has my return request been declined ?

If the item you returned is used or not in original condition or not with the original packaging, we may deny your refund request . If return request is declined,the user shall not be eligible for refund and we will ship your original unit back to you. You can write us at care@minus1lifestyle.com or WhatsApp on +91 9023471639

Why did pick up of my product fail ?

We make three attempts to pick up the item,if the item is not picked up in the third attempt,pick up request will be marked as failed.You can initiate a new return request.You can write us at care@minus1lifestyle.com or WhatsApp on +91 9023471639 for the same.

Order & Shipping

Are there any shipping charges on delivey ?

Shipping is completely free for every minus1lifestyle customer across India

How long will my order take to arrive ?

The order will be delivered within 3-5 working days to all metros and tier 1 cities. Some pin codes might take a few more days.In case of any query write us at care@minus1lifestyle.com or WhatsApp on +91 9023471639.

How do I know my order is confirmed ?

We will send you an order confirmation email on your registered mail ID. You can also login to your Minus One account and check your order status from my orders section.

How can I check the status of my order ?

To check the status of your order through following steps:- 1. Log in to www.minus1lifestyle.com with your registered mail ID 2. Click on "Track My Order" from "My Account" section and enter your order ID. 3.The page will get redirected to the order tracking page of our warehouse and shipping partner Quickshift.in, which will indicate the exact current status of your order. In case of any query write us to care@minus1lifestyle.com or WhatsApp on +91 9023471639.

How can I cancel my order ?

Once order is packed, it cannot be cancelled. Typically, we pack orders within 3-4 hours of receiving it. Hence, orders cannot be cancelled after 4 hours of placing the order.

Can I modify the products(Size/color)of my order after it has been placed ?

No.Unfortunately we are unable to modify the products (size/fit/color) once an order is placed. However, after receiving the order, we are willing to provide you a free exchange in case you are still unhappy.

Can I modify the shipping address of my order after it has been placed ?

No. Once order is placed, no changes can be made to the address.

Who delivers my order ?

Our orders are packed and processed by our warehousing partner, Quickshift.in, and delivered to you by reputed courier companies like Delhivery, Xpressbees etc.

Do you offer international shipping ?

No, at this point we only deliver products within India.

Products

What is the Daylong Chino ?

We make it very easy for you - just ask yourself one question: what label size do you usually order from most major brands? Whatever it is, GO MINUS ONE and order 1 size lower. For example, if you regularly order 34, order our size 33. We ensure that the pant adjusts to fit you, and you don't have to adjust to the pants instead. For more details, please refer to the choosing your Minus One page here: SIZE & FIT GUIDE

What size should I order?

We make it very easy for you - just ask yourself one question: what label size do you usually order from most major brands? Whatever it is, GO MINUS ONE and order 1 size lower. For example, if you regularly order 34, order our size 33. We ensure that the pant adjusts to fit you, and you don't have to adjust to the pants instead. For more details, please refer to the choosing your Minus One page here: Size Guide

Will my pants shrink after wash ?

Since we use lycra in our fabrics, it is expected that the pants will shrink up to 2-3% after a few washes. However, with our technology and superior quality cotton, we ensure this shrinkage is minimal and you will barely feel the difference. Go ahead and buy the Daylong Chino without fear of shrinkage.

Which fabric do you use ?

We use pure cotton fabrics, with special lycra added so you get the most comfortable stretch and your pants fit you at all times. Furthermore, all our products are proudly Made In India in one facility from start to finish, choosing the finest Indian Cotton and converting it to the most comfortable, 360 degree stretch trousers.

Will the inserted elasticated waistband lose stretchability after wash ?

The elasticed waistband has been tested against heat, washing and severe cold, and has stood the test of time in our Research center. Go ahead and fear not - we use only the highest quality elastic and accessories that we can find, and ensure your experience of using Minus 1 is not affected at all.